Payment policy
At Bennet & Stone, Oxford, we offer a variety of secure payment methods to provide a safe and convenient checkout experience. Please note that available payment methods may vary depending on your country, device, or payment provider availability at the time of purchase.
1) Accepted Payment Methods
We currently support multiple secure payment options, including but not limited to:
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Visa
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Mastercard
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American Express (AMEX)
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Apple Pay
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Google Pay
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Shop Pay
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PayPal
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Klarna (where available)
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Bancontact (where available)
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iDEAL (where available)
The availability of specific payment methods may vary depending on your location and checkout settings.
2) Payment Security
All payments made on bennet-stone.co.uk are processed through secure payment gateways using SSL encryption technology. This ensures that your payment information is protected during transmission.
We do not store full payment card details on our servers. Payment processing is handled by trusted third-party payment providers who comply with recognised industry security standards.
3) Payment Processing
Orders will only be processed once payment has been successfully authorised and completed.
If a payment is declined or cannot be verified, the order may be delayed or automatically cancelled.
Customers are responsible for ensuring that billing details and payment information are accurate at the time of purchase.
4) Currency and Charges
All transactions are processed in the currency displayed at checkout unless otherwise specified.
Depending on your bank or payment provider, additional fees such as currency conversion charges or international transaction fees may apply. These charges are determined by your financial institution and are outside our control.
5) Refunds
If you are entitled to a refund (for example after an approved return or cancellation), the refund will be issued to the original payment method used during checkout.
Refund processing typically occurs within 5–14 business days after the returned item has been received and inspected, depending on the payment provider and banking processing times.
6) Fraud Prevention
For security purposes, we reserve the right to perform additional verification checks on certain orders. If suspicious activity is detected, orders may be delayed, held for review, or cancelled to protect both the customer and our business.
7) Contact
If you have any questions regarding payments or transactions, please contact:
Bennet & Stone, Oxford
Email: support@bennet-stone.co.uk
Website: bennet-stone.co.uk